Returns
Ask for a return within 30 days of delivery. The glass goes back the way it came: unused, in its original box, with your receipt or order confirmation.
Starting one
Write to us on the contact page before sending anything, giving the order number and which piece. Once the return is approved, you'll be sent a shipping label and told where it goes; a package that arrives without that approval is turned away.
Things that can't be returned
- A piece that's been used.
- A special order, or anything personalized.
- Anything bought on sale, and gift cards.
Amani Summerday's mini dry rig is listed as final sale unless it's damaged in shipping, and its page says so.
If something arrives broken or wrong
Open the box when it arrives and look the glass over. If anything is broken or faulty, or it isn't the piece you ordered, let us know straight away. How a piece is packed and shipped lists the photos that help.
Swapping for a different piece
There are no direct swaps. Send the first piece back, and when that return is approved, buy the one you want.
Getting your money back
After the piece is back and has been inspected, you'll be told whether the refund is approved. Approved refunds are paid to the original payment method, though your bank may take a few days to show it.
The seller decides each refund and may keep a restocking fee of as much as 25% of what the piece cost. What you paid for shipping isn't refunded, and neither is the cost of shipping an order that went out free; that can come off what you get back.
Who handles it
The company that packs and ships for this shop handles returns under the policy shown at checkout. Its name is on your receipt.
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