How it's packed
Every glass piece is wrapped by hand in bubble wrap and foam before it goes in the box. For the one-of-a-kind pieces, the listings go further: each heady piece is wrapped, padded and double-boxed, and inspected before it leaves.
The box is plain, with no product names on it. The name on your receipt and card statement is the name of the company that packs and ships for this shop, which you'll see at checkout.
When it leaves
Orders placed by 2 PM Pacific, Monday to Friday, ship the same day with tracking. Orders placed after 2 PM, or on weekends and holidays, ship the next business day.
Nothing ships or delivers on weekends or holidays, and a heavy run of orders can hold shipping up by a few days. If an order will be held up for longer than that, you'll hear by email or phone. Time in transit is on top of that, and depends on the shipping option you choose at checkout.
If a piece arrives broken
- Keep everything. Don't throw away the box or the packing yet.
- Take photos of the outside of the box, the packing as you opened it, and the glass.
- Tell us right away through the contact page, with your order number. We'll reply by email, and you can send the photos in your reply.
The returns policy asks for damage to be reported as soon as you've inspected the order, so it can be looked into and put right. Returns covers the rest.
Insurance and signatures
The shipping policy doesn't say whether orders are insured or need a signature on delivery. If either matters for a piece you're buying, ask before you order and we'll find out.
Free shipping, and what comes in the box
US orders over $50 ship free. Rigs marked with a free quartz banger, and bongs marked with a free glass bowl, ship with it, added at packing; each piece's page says whether it comes with one.